Applies to the PreciseCA app for Android and iOS (package io.preciseca.mobile)
You can ask us to delete your PreciseCA mobile account and the personal data linked to it at any time. You do not need the app installed to make the request.
1How to request deletion
Send an email to privacy@preciseca.io with the subject "Delete my PreciseCA account".
Include the mobile number you sign in with and the name of your organisation (the business that gave you access).
We will confirm that the request comes from the owner of that number, and reply within 7 days to acknowledge it.
We complete the deletion within 30 days and email you when it is done.
You can also ask your organisation's PreciseCA administrator to deactivate or delete your user account. This stops app access immediately and removes your number from our sign-in service.
2What we delete
Your mobile number (stored by our sign-in service only as a keyed one-way hash).
All your sign-in sessions and tokens, which signs you out on every device.
The app installation identifiers linked to your account.
Your user account on your organisation's PreciseCA server (name, mobile number, email address), together with your organisation, because it manages that server.
3What we keep, and for how long
Security logs (IP address, time and action) are kept for up to 35 days for security and abuse prevention, then deleted automatically.
Your organisation's business and accounting data (ledgers, vouchers, reports synced from Tally) belongs to your organisation, not to your personal account. It is not deleted with your account and stays under your organisation's control and legal record-keeping obligations.
Records we must keep by law, if any, for the period the law requires.
4On your phone
Signing out of the app removes your sign-in tokens from the device. Uninstalling the app removes everything the app stored on the device.